Jeff Sussna is an internationally recognized IT coach and design thinking practitioner. He specializes in helping digital organizations improve service quality through effective collaboration. His career spans thirty years of building systems and leading organizations across the entire product development and operations spectrum. Jeff provides Agile, DevOps, and Design Thinking coaching and workshops for leading enterprises such as United HealthCare, HealthPartners, Thomson Reuters, Best Buy, CenturyLink, and Cisco. Jeff is a highly respected teacher, writer, and speaker. His keynote talks and workshops are in demand at design and IT conferences throughout the U.S. and Europe. He is especially known for introducing the global DevOps community to the importance of empathy, and is the author of Designing Delivery: Rethinking IT In the Digital Service Economy.